Customers do not only type. They send voice notes, photos of passports and screenshots of flights. Until now, those messages were easy to miss.
Voice notes
Novinect now understands customer voice notes. A voice note is treated like any other customer message: Novinect works out what the customer said and answers it. When a recording is unclear, Novinect does not guess what was said.
Photos and files
When a customer sends a photo or a file, it no longer disappears from the conversation. The team can see it, and Novinect knows something was shared.
The owner can take over from the phone
Owners often reply from their own phone. Now, when the owner steps into a chat from the WhatsApp app, Novinect hands the conversation over and stays out of the way. Staff also get a clear notice when a chat has been taken over, so two people never answer the same customer at once.
Small but useful
Agencies can now also change the staff number Novinect alerts, without asking us to do it for them.
