Service Status

System status — live.

The current operating state of every Novic product, partnership, and internal service.

Maintenance in progress

One or more systems are temporarily under maintenance.

Updated 1 May 2026, 20:26 EAT

Active & ongoing

30 Apr–3 May 2026 · Update · Novic Host Pinned

New Novic Hosting infrastructure being built

A new Novic Host infrastructure layer is being built for Novic Technologies products and selected partner systems. The build window runs from 30 April to 3 May 2026, with stability expected by 9 May 2026.

1–3 May 2026 · Planned · Novic OS Pinned

Ongoing infrastructure change and hosting layer implementation

Scheduled maintenance is in progress to migrate infrastructure and implement the Novic Hosting layer. Novic OS will be down during this window.

26 May 2026 · Planned · Novic OS Pinned

UI upgrade and system improvements

Scheduled maintenance for interface redesign and system upgrade.

15 May 2026 · Planned · Guest Gain Pinned

Hardware sensor and camera integration (Phase 0.5)

On-site hardware sensors and cameras come online and integrate with the deployed software.

30 May 2026 · Planned · PrimeStock Pinned

Official launch — PrimeStock

Targeted official launch of PrimeStock following ongoing feature maintenance through May.

28 Mar 2026 · Update · Marketing Network Pinned

Tigerland renews — second renewal

Tigerland renewed again, six days after the previous renewal. Strong potential and demand signal for the marketing arm.

Recent incidents & updates

30 Apr – 1 May 2026 · Resolved · Ilmxel

Maintenance completed — dual URL track, program support & per-school subdomain setup

Scheduled maintenance completed. Work covered dual academic URL tracking and program support, plus streamlined onboarding so every school receives its own subdomain. Ilmxel is now live and operational.

22 Apr 2026 · Resolved · Ilmxel

Phase 1 completion

Phase 1 development completed. All core modules — attendance, fee management, parent notifications, and academic records — are fully operational.

21 Apr 2026 · Resolved · Novinect

Official API approval submitted

Application for official messaging API approval submitted. Service paused until verification is complete.

18 Apr 2026 · Resolved · Guest Gain

Software deployment

Core software deployed and entered testing phase. Hardware sensor integration scheduled for 15 May.

11 Apr 2026 · Resolved · Ilmxel

Messaging layer deployed

Automated parent notification system went live. WhatsApp notifications now active for attendance and fee updates.

9 Apr 2026 · Resolved · PrimeStock

Testing deployment

System deployed to testing environment. Core inventory tracking and stock management modules under validation.

4 Apr 2026 · Resolved · Novinect

Official API layer ready

Migration to official messaging infrastructure completed. System ready for activation pending external approval.

23 Mar 2026 · Resolved · Ilmxel

First deployment

Initial deployment to testing environment. Staff onboarding and system validation began.

22 Mar 2026 · Update · Marketing Network

Tigerland renews

Tigerland renewed their engagement with the Novic Marketing Network.

20 Mar 2026 · Update · Guest Gain

Development started

Development began on the hotel monitoring platform.

18 Mar 2026 · Resolved · Novinect

Security upgrade and migration start

System upgraded with enhanced security measures. Migration to official messaging infrastructure initiated.

14 Mar 2026 · Update · Ilmxel

Development started

First line of code written. Development of the Arabic-first school management system began.

22 Feb 2026 · Update · Marketing Network

Tigerland officially joins the Marketing Network

Tigerland onboarded as a Novic Marketing Network partner.

20 Feb 2026 · Update · PrimeStock

Development started

Development began on the inventory management system.

10 Feb 2026 · Resolved · Novic OS

Mail server incident

Mail delivery service experienced a temporary disruption. Issue identified and resolved same day. No data loss.

27 Jan 2026 · Update · Novinect

Development started

Development began on the WhatsApp automation platform.

12 Jan 2026 · Resolved · Novinect

Unofficial launch

Initial deployment on secure messaging infrastructure. System began serving early users.

21 Dec 2025 · Update · Novic Center

24 courses added

Course catalog expanded with 24 new training programs now available.

11 Dec 2025 · Update · Marketing Network

Marketing Network launch

Novic Marketing Network launched with Tigerland and Alfashir as strategic partners.

11 – 21 Dec 2025 · Resolved · Novic OS

Infrastructure upgrade

Scheduled maintenance completed. Upgrades included mail layer implementation, improved content posting interface, auto-translation for offer posts, and SEO enhancements.

Dec 2025 · Update · Novic Center

Novic Center opened

Novic Computer Training Center opened and began accepting students.

29 Nov 2025 · Update · Novic OS

Novic OS launch

Novic OS web management platform launched for travel agencies.

Nov 2025 · Resolved · Novic Flights

Service paused

Development and operations paused due to revenue and legal considerations. Relaunch planned for 2027.

Sep 2025 · Resolved · Novic Flights

Testing completed

One-month testing phase with 7 travel agencies completed. Feedback collected and product direction reassessed.

Jul 2025 · Update · Novic Flights

Entered testing

System entered testing phase with travel agencies in Kampala.

Jun 2025 · Update · Novic Flights

Development started

Development began on the travel booking platform.

Scheduled maintenance

  • Every Friday, 1:00 – 3:00 AM EAT · recurringIlmxelWeekly maintenance window for Ilmxel.
  • 1–3 May 2026Novic OSInfrastructure migration and Novic Hosting layer rollout. System down during this window.
  • 30 Apr–3 May 2026Novic HostNew hosting infrastructure build for Novic Technologies products and partner systems. Expected stable by 9 May 2026.
  • 26 May 2026Novic OSUI upgrade and system improvements.
  • 15 May 2026Guest GainHardware sensor and camera integration (Phase 0.5).
  • Through May 2026 — official launch 30 MayPrimeStockOngoing feature maintenance leading up to launch.

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