Novinect
WhatsAppLive — Novi 3.5 answers customers on the official Meta WhatsApp Business API, now with live Tarco and Badr fares on Sudan routes.
Service Status
System status — live.
The current operating state of every Novic product, partnership, and internal service.
All active systems are operational
Updated 30 October 2026Marketing Network
MarketingActive with Tigerland and Foklan partners — Foklan visuals and marketing content design now supported.
Ilmxel
Web appActive — serving its schools, with fee, attendance and role improvements in September 2026.
Novic Host
HostingOperational — hosting Novic and client websites and systems.
Pinned
- NovinectEvery Wednesday, 1:00 – 3:00 PM EATWeekly maintenance window for Novinect. · recurring
Latest updates
NovinectNovi 3.5: live Tarco and Badr fares on Sudan routesUpdate
Novi now answers customers with live Tarco and Badr fares on routes to and from Khartoum and Port Sudan. She sends up to three options as buttons, with times, baggage and stops, and suggests the nearest days with seats when a day is full.
Full history →NovinectSome owner commands in the admin chat are not applied reliablyIncident
Some instructions agency owners send to the Novinect admin chat, such as updating offers, services or reminders, are not always applied correctly. Customer conversations are not affected: Novi keeps answering customers as normal.
Full history →NovinectFirst Novi 3 agency trial completedUpdate
A travel agency in Kampala ran Novi 3 on its own number for five days. Novi answered more than 300 customer messages.
Full history →Novic CenterNovic Center closedUpdate
The Novic Computer Training Center closed on 14 October 2026.
Full history →NovinectNovi 3 releasedUpdate
One receptionist reads the whole conversation, replies with buttons and lists in Arabic or English, reads voice notes and photos, and hands over calmly.
Full history →NovinectVoice notes, photos and owner handoverUpdate
Novinect understands voice notes, keeps photos and files in the conversation, and hands a chat to the owner when they reply from the WhatsApp app.
Full history →Update history
September 20262
IlmxelFees, attendance and roles improvedUpdate
Fees now follow one consistent engine with discounts, attendance records absences and tells staff who was missing, and role permissions were tightened.
Full history →NovinectMoved to the official Meta WhatsApp Business APIUpdate
Novinect now runs on the official Meta WhatsApp Business API. Agencies keep their number and keep using the WhatsApp app.
Full history →August 20263
Novic HostMore reliable redeploys and site routingResolved
Website redeploys became more reliable, and routing for single-page sites was fixed.
Full history →NovinectReceptionist rebuilt for grounded repliesUpdate
Private customer chats now run on a new receptionist built to answer from the agency's own information and pass clear requests to the team.
Full history →NovinectAutomated group replies pausedUpdate
Automated replies in WhatsApp groups are paused so the focus stays on private customer chats.
Full history →July 20262
NovinectDialect replies and customer memoryUpdate
Novinect replies in the customer's own dialect and style, remembers returning customers, and hands over with a short summary.
Full history →NovinectPrivate-chat receptionist and staff handoverUpdate
Novinect answers customers in private chats, never invents a fare, and steps back when a staff member takes over. Live fare search moves to a future version.
Full history →June 20265
NovinectRollout to the first five travel agenciesUpdate
Novinect v2 started daily use with five travel agencies in Uganda, with a first-login checklist, a guided tour and Arabic or English from the start.
Full history →IlmxelPayment and student profile fixesResolved
Payment handling, student profiles and printable sheets were corrected.
Full history →NovinectNovinect v2 workspace readyUpdate
A new dashboard brings chats, leads, quotes and agency setup into one workspace.
Full history →IlmxelPrintable student sheetsUpdate
Schools can print class-filtered student sheets with fees and reminder dates.
Full history →NovinectLaunch plan updatedUpdate
Instead of a single launch date, Novinect v2 rolled out to its first travel agencies in June 2026.
Full history →May 20269
PrimeStockPrimeStock paused — launch target withdrawnUpdate
PrimeStock active development has been paused. The 30 May launch target is withdrawn while capacity, market timing, and the right inventory direction are reassessed.
Full history →Novic OSUI upgrade and system improvements pending recovery readinessPlanned
UI upgrade work is planned, but execution depends on Novic OS recovery readiness after the infrastructure outage.
Full history →NovinectTravel-agency fare intelligence pilot startedUpdate
Novinect positioning shifted into a controlled travel-agency pilot focused on WhatsApp group fare questions, cached fare intelligence, customer replies, lead visibility, and agency analytics.
Full history →Novic HostMailing infrastructure work completedResolved
Mailing fixes for Novic Host were completed in May 2026, so the separate 12 June repair window was no longer needed.
Full history →Marketing NetworkFoklan joins the Novic Marketing NetworkUpdate
Foklan Travel Agency joined the Novic Marketing Network. Novic now designs Foklan visuals and marketing content for clearer travel offers, announcements, and campaign communication.
Full history →Guest GainHardware integration schedule postponedUpdate
The 15 May hardware sensor and camera integration window has been postponed. The rollout will be rescheduled after deployment readiness, partner timing, and implementation priorities are reviewed.
Full history →Novic OSNovic OS offline after recovery overran return targetIncident
Novic OS remains offline after infrastructure recovery overran the 15 May 2026 return target. Restoration planning is under review.
Full history →Novic HostNovic Host live — maintenance and mailing service migration completedResolved
Novic Host went live and Novic websites and systems were moved onto it. The 3–9 May maintenance window covered stabilization and mailing service migration work.
Full history →Novic OSInfrastructure change window completedResolved
The 1–3 May infrastructure change window completed. Novic OS remains offline while recovery and migration work continues, with service scheduled to return on 15 May 2026.
Full history →April 20268
IlmxelMaintenance completed — dual URL track, program support & per-school subdomain setupResolved
Scheduled maintenance completed. Work covered dual academic URL tracking and program support, plus streamlined onboarding so every school receives its own subdomain. Ilmxel is now live and operational.
Full history →Novic HostNovic Host infrastructure build window completedResolved
The initial Novic Host infrastructure build window ran from 30 April to 3 May 2026. Novic Host is now live and hosting Novic Technologies websites and systems.
Full history →IlmxelPhase 1 completionResolved
Phase 1 development completed. All core modules — attendance, fee management, parent notifications, and academic records — are fully operational.
Full history →NovinectOfficial provider path submittedResolved
Application work for official messaging infrastructure was submitted. This remains part of the future provider/BSP path, while the current Novinect product proof focuses on travel-agency fare intelligence.
Full history →Guest GainSoftware deploymentResolved
Core software deployed and entered testing phase. Hardware sensor integration scheduled for 15 May.
Full history →IlmxelMessaging layer deployedResolved
Automated parent notification system went live. WhatsApp notifications now active for attendance and fee updates.
Full history →PrimeStockTesting deploymentResolved
System deployed to testing environment. Core inventory tracking and stock management modules under validation.
Full history →NovinectOfficial messaging path preparedResolved
Internal preparation for official messaging infrastructure was completed. Activation remains pending external provider readiness and is not presented as a public production guarantee.
Full history →March 20266
Marketing NetworkTigerland renews — second renewalUpdate
Tigerland renewed again, six days after the previous renewal. Strong potential and demand signal for the marketing arm.
Full history →IlmxelFirst deploymentResolved
Initial deployment to testing environment. Staff onboarding and system validation began.
Full history →Marketing NetworkTigerland renewsUpdate
Tigerland renewed their engagement with the Novic Marketing Network.
Full history →Guest GainDevelopment startedUpdate
Development began on the hotel monitoring platform.
Full history →NovinectSecurity upgrade and migration startResolved
System upgraded with enhanced security measures. Migration to official messaging infrastructure initiated.
Full history →IlmxelDevelopment startedUpdate
First line of code written. Development of the Arabic-first school management system began.
Full history →February 20263
Marketing NetworkTigerland officially joins the Marketing NetworkUpdate
Tigerland onboarded as a Novic Marketing Network partner.
Full history →PrimeStockDevelopment startedUpdate
Development began on the inventory management system.
Full history →Novic OSMail server incidentResolved
Mail delivery service experienced a temporary disruption. Issue identified and resolved same day. No data loss.
Full history →January 20262
NovinectDevelopment startedUpdate
Development began on the WhatsApp automation platform.
Full history →NovinectUnofficial launchResolved
Initial deployment on secure messaging infrastructure. System began serving early users.
Full history →20259
Novic Center24 courses addedUpdate
Course catalog expanded with 24 new training programs now available.
Full history →Marketing NetworkMarketing Network launchUpdate
Novic Marketing Network launched with Tigerland and Alfashir as strategic partners.
Full history →Novic OSInfrastructure upgradeResolved
Scheduled maintenance completed. Upgrades included mail layer implementation, improved content posting interface, auto-translation for offer posts, and SEO enhancements.
Full history →Novic CenterNovic Center openedUpdate
Novic Computer Training Center opened and began accepting students.
Full history →Novic OSNovic OS launchUpdate
Novic OS web management platform launched for travel agencies.
Full history →Novic FlightsService pausedResolved
Development and operations paused due to revenue and legal considerations. Relaunch planned for 2027. Fare-search learnings now inform Novinect's travel-agency WhatsApp intelligence workspace.
Full history →Novic FlightsTesting completedResolved
One-month testing phase with 7 travel agencies completed. Feedback collected and product direction reassessed.
Full history →Novic FlightsEntered testingUpdate
System entered testing phase with travel agencies in Kampala.
Full history →Novic FlightsDevelopment startedUpdate
Development began on the travel booking platform.
Full history →Other systems
Paused, closed and internal systems, with their full history.
Novic OSWeb Management DownOffline after infrastructure recovery overran the 15 May 2026 return target; restoration timeline is under review.Guest GainHotel Monitoring PausedPaused while hardware rollout timing is re-sequenced around partner readiness and deployment priorities.PrimeStockInventory Management PausedPaused — active development and launch timing are on hold while capacity and market timing are reassessed.Novic FlightsTravel Technology PausedPaused.Novic CenterComputer Training ClosedClosed on 14 October 2026.
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