Today we are releasing Novi 3, the new version of Novinect, our WhatsApp receptionist for travel agencies and growing businesses.
Novi 3 is built on everything the first agencies taught us this year. It answers customers in seconds, on the agency's own number, and it knows when to let a person take over.
What is new in Novi 3
- One Novi. A single receptionist reads every message first and writes every reply. No older engine sitting behind it, and nothing rewriting what it says.
- Reads the whole conversation. Including messages from your staff, so every reply fits what has already been said.
- Buttons and lists. Customers can tap an option instead of typing, available to every agency on the official WhatsApp line.
- Arabic and English. Novi replies in Arabic or English. If a customer writes in another language, Novi answers in the agency's language.
- Voice notes, photos and files. Novi reads what customers send, not just what they type.
- Calmer handovers. At most one handover per customer in a day, and a quiet close when the conversation is done.
- Steps back when you reply. When the owner or a staff member answers, Novi gets out of the way.
Try it free
Novi 3 comes with a free 7-day trial, on your own WhatsApp number, with up to 1,000 replies. Talk to us to get started.
What comes next
Live fare search is coming in a future version of Novi. For now, agencies share their prices with Novi, and Novi passes anything it cannot answer to the team.
To every agency that tested earlier versions with us: Novi 3 is yours as much as ours. Thank you.
