Days after Novi 3 went live, a travel agency in Kampala started a trial on its own WhatsApp number.
Over five days, Novi answered more than 300 customer messages for the agency.
How the trial worked
- The agency's own number. Customers messaged the number they already knew. Nothing changed on their side.
- The team stayed in control. Staff kept using WhatsApp on their phones, and Novi stepped back whenever they replied.
- Handovers when needed. When a customer needed a person, Novi passed the conversation to the team.
What it showed us
A trial on a real agency number is the honest test. It is where customers ask unexpected questions, send voice notes, and switch between languages in the middle of a conversation.
Novi handled the everyday flow of customer questions, and the agency team focused on the conversations that needed them.
Try it yourself
Every agency can start the same way: a free 7-day trial on its own number, with up to 1,000 replies. Talk to us to start yours.
