WhatsApp Receptionist
WhatsApp receptionist for travel agencies and growing businesses. Novinect answers customers in seconds on the agency's own number, in Arabic and English, and hands conversations to the team when a person is needed. The current version, Novi 3, was released on 14 October 2026 and runs on the official Meta WhatsApp Business API.
Live — Novi 3 answers customers on the official Meta WhatsApp Business API.
Some instructions agency owners send to the Novinect admin chat, such as updating offers, services or reminders, are not always applied correctly. Customer conversations are not affected: Novi keeps answering customers as normal.
A travel agency in Kampala ran Novi 3 on its own number for five days. Novi answered more than 300 customer messages.
One receptionist reads the whole conversation, replies with buttons and lists in Arabic or English, reads voice notes and photos, and hands over calmly.
Novinect understands voice notes, keeps photos and files in the conversation, and hands a chat to the owner when they reply from the WhatsApp app.
Novinect now runs on the official Meta WhatsApp Business API. Agencies keep their number and keep using the WhatsApp app.
Private customer chats now run on a new receptionist built to answer from the agency's own information and pass clear requests to the team.
Automated replies in WhatsApp groups are paused so the focus stays on private customer chats.
Novinect replies in the customer's own dialect and style, remembers returning customers, and hands over with a short summary.
Novinect answers customers in private chats, never invents a fare, and steps back when a staff member takes over. Live fare search moves to a future version.
Novinect v2 started daily use with five travel agencies in Uganda, with a first-login checklist, a guided tour and Arabic or English from the start.
A new dashboard brings chats, leads, quotes and agency setup into one workspace.
Instead of a single launch date, Novinect v2 rolled out to its first travel agencies in June 2026.
Novinect positioning shifted into a controlled travel-agency pilot focused on WhatsApp group fare questions, cached fare intelligence, customer replies, lead visibility, and agency analytics.
Application work for official messaging infrastructure was submitted. This remains part of the future provider/BSP path, while the current Novinect product proof focuses on travel-agency fare intelligence.
Internal preparation for official messaging infrastructure was completed. Activation remains pending external provider readiness and is not presented as a public production guarantee.
System upgraded with enhanced security measures. Migration to official messaging infrastructure initiated.
Development began on the WhatsApp automation platform.
Initial deployment on secure messaging infrastructure. System began serving early users.
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